A provocative issue regarding outsourcing beyond the U.S.

It is not unrealistic to conclude that following the next major terrorism threat or attack on US soil or possibly a pandemic, the US government may restrict overseas outsourcing, especially where our infrastructure or public health is affected (security, utilities and communication)! Most consumers are already unsympathetic to overseas-outsourced service desks. Indeed, remote, unengaged service desks are high on the list of consumer complaints. While the economic, political, and diplomatic implications may be staggering to imagine, it is important that those on the cutting edge think soberly about the increasing ripple effects of continuing to outsource outside the US.